Job Description

Job Description: Customer Care Specialist – Air Freight in SeaTac, WA 98148 full time, TTH, 100% onsite with a compensation up to $26.00/hr. D.O.E. M-F 8:30AM-5PM.

Your Role

The Customer Care Specialist is part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues

Job Responsibilities:

• Impeccable customer service pertaining to: Client contact, ensure quality service is provided to customer & Customer Data Management: Maintenance and integration of customer data in system
• Responsible for the implementation, support & monitoring of customers within their sphere of responsibility
• Coordination of all aspects of the arrival (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)
• Responsible for rating shipments/handling/storage correctly per the SOP
• Mandatory daily correspondence with overseas offices as necessary
• Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs
• Understand and adhere to local, State, and Federal regulations inclusive, but not limited, to OSHA, DOT, EPA and other government agencies. Certification is required to handle any hazardous material(s).
• Work closely with other departments to deliver high level of service to customers
• Perform other detailed (job specific) duties as assigned

Minimum Requirements

• 2+ years of freight forwarding/3PL experience
• Thorough knowledge and understanding of Air freight product / environment
• Support both customers and internal stakeholders to ensure satisfaction and service excellence
• Self-starter with good judgment and can proactively manage up where appropriate
• Accountable for results, strives to meet and exceed expectations
• Time management/prioritization and follow-up skills
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Proficient in MS Office products/ fully computer literate

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