Job Description

In the maritime industry, where colossal ships dock, and millions of tons of cargo are moved with precision, it takes teams of dedicated individuals to keep global trade in motion. Working in this dynamic sector means that you play a part in ensuring the pulse of commerce never skips a beat, all while driving the future of supply chain logistics and marine terminal operations.

Dive into a career where your talents make an impact and help us steer the future of this vital sector. Every job function in our organization, whether it's on the docks or behind the scenes in administrative roles, finance, payroll, or IT, has a significant impact on the national economy and critical supply chain operations.

Where the pulse of global trade meets the precision of maritime excellence, at Ports America, we don't just move cargo; we drive the nation's economic engine!

Join our dynamic team as a Claims Liability Adjuster! In this exciting role, you'll have the opportunity to assess and determine compensability for personal injury and cargo/liability claims. You'll play a key part in settling claims and authorizing payments, making a real impact in the lives of our clients. If you're ready to take on challenges and make decisive contributions in a fast-paced environment, we want to hear from you!

This role is available in a hybrid work environment and requires the candidate to be within driving distance of one of the following locations:

• Savannah, GA
• Charleston, SC
• Wilmington, NC
• Tampa, FL
• Jacksonville, FL
• Brunswick, GA

Key Responsibilities:

• Independently manage and adjust claim files from initial notice through resolution for all coverages and exposures, including complex and high-exposure claims .
• Establish and maintain claim files (electronic and paper), input data, investigate incidents, and update file documentation throughout the life of the claim.
• Conduct thorough investigations by gathering information, interviewing involved parties, and reviewing documentation such as medical records, police reports, and legal filing
• Set appropriate reserves based on potential exposure, including complex loss evaluations, and ensure accurate and timely entry into the claims system.
• Ensure timely and compliant reporting, including filing of first reports and notifications to regulatory entities, insurers, and stakeholders.
• Manage written and verbal communication with claimants, customers, appraisers, surveyors, investigators, attorneys, and internal teams.
• Arrange for legal representation as needed under the direction of Claims Management and assist in developing defense strategies for litigated and complex claims.
• Review, approve, and audit invoices; input and support payment processing with accuracy and timeliness.
• Maintain detailed and current file notes and diaries within the claims management system.
• Collaborate with internal departments including Operations, HSE, and Safety, providing reports, insights, and trend analysis.
• Attend safety and operations meetings, present claims data, and assist in training regional teams on claims procedures and risk mitigation.
• Provide direction and oversight to Claims Administrators supporting documentation and workflow.
• Perform general administrative duties such as mail, filing, copying, and phone support as needed.
• Work closely with remote staff and remain available after hours for serious or complex incident notifications.
• Travel as required (potentially for several weeks at a time) for training or meetings at regional offices.
• Perform other duties as assigned.

Minimum Requirements (Education, Experience, Certifications):

• High School Diploma

• 3+ years of experience handling complex auto, property, and/or bodily injury claims as an adjuster

Preferred Requirements:

• Bachelor's degree
• Proven experience managing complex claims with significant exposure and/or litigation
• Proficient in Microsoft Office Suite, with intermediate skills in Excel and Word
• Minimum of 1 year of hands-on experience using the Origami Risk platform
• Exceptional written and verbal communication skills.
• Highly organized with strong attention to detail.
• Demonstrated ability to manage complex claims with multiple deadlines and diverse requirements.
• Experienced in making strategic decisions regarding settlement versus litigation.
• Skilled at assessing liability and coverage in complex or unclear cases.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

If you require additional information about our comprehensive data privacy policy we invite you to contact us via email at human.resources@portsamerica.com.

Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.

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