Job Description

Job Description

Job Description

Customer Service Representative

Houston, Texas
11 Month Contract

Overview of the Role:
This position requires some decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response.

Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls. Responds to assist agencies inquiries in an efficient and courteous manner and records/processes commitments on customer's accounts as appropriate. Also may work with Area Coordinators to resolve agency/customer issues. Reports fraudulent conditions to management.

Required Skills & Qualifications:

• A High School Diploma and 2 years of customer service experience with any experience in Texas deregulation a plus.
• Must be able to work a schedule of Monday to Friday from 11-8 pm.
• This position requires some decision making to respond to and resolve routine and non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies.
• Position emphasizes public relations and effective revenue risk management.
• Handles situations, which may require adaptation of response.
• Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls.
• Responds to assist from call centers inquiries in an efficient and courteous manner and records/processes commitments on customers accounts as appropriate. Also, work with call centers and customers to resolve agency/customer issues.
• Reports fraudulent conditions to management.
  

Perks of Working with AP Recruiters & Associates:

• Competitive hourly rate up to $19/hour (depending on experience)
• 11-month contract with potential for extension
• Professional development and career growth opportunities
• Comprehensive support from our experienced recruitment team
• Access to exciting opportunities in the energy sector
  

About the Client:
Our client is a leading energy company committed to providing reliable, affordable, and clean energy solutions. As one of the largest electric utilities in the United States, they serve millions of customers while driving innovation in renewable energy and grid modernization. The company values diversity, sustainability, and community engagement, creating an inclusive workplace where employees can grow professionally while contributing to America's clean energy future. They are recognized for their commitment to environmental stewardship and technological advancement in the utility sector.

Job Tags

Hourly pay, Contract work, Work at office, Monday to Friday,

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