Job Description

DESCRIPTION

Amazon Advantage is a consignment program that enables publishers, authors, musicians, filmmakers, studios, and other media content creators to list their physical products on Amazon and reach millions of customers globally. As a Program Manager for Vendor Success, you will be responsible for tracking and improving the satisfaction and support experience for the selling partners in our Advantage program.

Key job responsibilities
- Develop and maintain dashboards to regularly monitor key metrics around vendor onboarding, engagement, and satisfaction with the Advantage program

- Analyze data across vendor support requests, vendor performance and operations data as well as anecdotes to identify pain points and opportunities to enhance the vendor experience, working cross-functionally with teams in supply chain, operations, customer support and product.

- Facilitate feedback sessions with Advantage selling partners to deeply understand their challenges and needs

- Partner with the Advantage product and vendor operations teams to implement process improvements and new features to address vendor pain points

- Create training and enablement resources to empower Advantage sellers to effectively manage their businesses on the Amazon platform as well as receive effective support.

- Provide regular updates and recommendations to Books leadership on the state of vendor satisfaction and progress on enhancing the program

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

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