Bright Pattern provides the simplest and most powerful omnichannel cloud contact center software for innovative companies. Join our team of stars as we continue to grow rapidly! As a Product Manager your goal will be to define software products that address customer business needs in a most effective and efficient way. Key Responsibilities: Knowing our software in a way to be able to demo any feature at any time and explain why it is needed Understanding our software implementation and partner APIs enough to design viable solutions Coming up with high quality solutions and confirm them with customers, management and engineers Defining solutions so they are easily understood by dev manager, dev and QA engineers, and tech writers Qualifications and Key Skills: Define things clearly in written English Code in a programming language Be able to use any API Understand how modern web/SaaS technologies work; knowledge of IP telephony is a plus Salary and Benefits Competitive compensation Corporate stock options 401K Casual workplace Quarterly company events and outings Bright Pattern is a fast-moving cloud software company growing faster than others in the market. You will be in a pivotal role to make a difference and significant contribution to company success as we embark on our next ramp of growth, while working in an exciting, fast-paced startup environment with experienced industry leaders. Ready to join the Bright Pattern Team? Apply Now! About Bright Pattern Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages. The company is headquartered in South San Francisco/Pleasanton, California. #J-18808-Ljbffr
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